FAQ’s




Q: Is there any down time when we switch providers?

A: Typically there is little to no down town when switching providers; however, when dealing with technology and the human element, there is always a margin for error. We at Worldwide Telecom Concepts completely understand the impact any down time has on business, and our years of experience has helped us to understand the importance of order accuracy and close management of the provisioning process. Our customers employ our services to improve their overall telecommunication and network service experiences by giving them piece of mind that the life blood of their business is being managed by an expert.

Q: What is the benefit of using our services vs. going directly to the carrier and dealing with one of their sales representatives
(Direct Representative)?

A: A direct representative is just that…A person who is paid by the carrier to represent their products and services. The key word here is “represent their services.” As a broker, we not only offer you the same services at the same rate, but we can also be objective in helping you pick the right carrier. We are not paid a salary, so you can be assured that we are providing the solution that is right for you, not the solution that is right for us!

Do you think a sales representative who is being paid to sell a particular company services would tell you if they were aware the competition has superior pricing or services to the product they are offering and risk not making their monthly quota? We don’t think so…

When you choice to do business through us, you get the same bills, the same customer service numbers, and typically better support than you would if you signed up directly with the carrier.

Why better support? We are also a customer of the carriers….Since they don’t pay us a salary to sell their services; they have a real incentive to keep us and our customers happy; we can also leverage our large customer base. Carriers don’t want to jeopardize our recommendation to move customers to a competitor due to the lack of their service!

We are looking to build long lasting business relationships. One of the many values we offer is our ability to move with you as your consultant to any future service provider of your choice.

We provide you a with a convenient and cost effective way to stay on top of competitive pricing and the most current telecommunication services available in the market.

Q: How is Worldwide Telecom Concepts compensated?

A: There is never a charge to you for our services! The carrier of your choice pays us a small residual commission each month based on the customers billing amount.

There is a large benefit to our customers for this type of compensation. Typically with direct sales representatives, they are paid a one-time large compensation for their sales. The issue with paying a one-time commission, is the lack of incentive for the direct representative to continue servicing there account after the sale has been completed. In regards to residual commissions, we are financially tied to your account every month, thus giving us every reason to insure your happiness with our services.

Q: Who bills us for our services?

A: We are not a reseller, so you will be billed directly from your provider.

Think of us as your personal telecom consultant; we are negotiating with the carriers directly on your behalf to get you the right product at the best price.

Q: If I have a problem or issue with our service, who do I call?

A: Worldwide Telecom Concepts is committed to providing World Class Customer Support!

Worldwide Telecom Concepts provides their business customers with two options.

1) They can call the carrier toll free, and speak with a live customer care representative 24 X 7 X 365

2) Customers can call WTC (Worldwide Telecom Concepts) directly, and we will help manage your service solution for you. Our office number is 602-490-8300 or e-mail us at info@wtcllc.com

Q: What is a T-1?

A: The technical definition for a T-1 is as follows:

A dedicated phone connection supporting data rates of 1.544Mbps per second. A T-1 actually consists of 24 individual channels, each of which supports 64Kbps. Each 64Kbps channel can be configured to carry voice or data traffic. Most telephone companies allow you to buy just some of these individual channels, known as a “Fractional T-1.”

We found this definition a little difficult for most of our customers to understand. Typically our customer’s either do not want to understand the technicalities of a T-1, but are actually more concerned they will get dial tone when they lift up there handset and there High Speed Internet Access is both fast and reliable. Our explanation of a T-1 is elementary, but we wanted to explain a T-1 in a less technical manner.

Think of a T-1 as a freeway with 24 open lanes, or as we refer to it in the industry “channels.” You can drive whatever vehicle you want on your freeway…This vehicle may be a voice call or internet traffic (such as emails and web surfing). There are also freeways (T-1’s) where all of these vehicles (voice and internet) may be driving at the same time. Depending on the type of Freeway (T-1) we build, we can design your freeway to incorporate a variety of vehicles. There are pricing and performance economies of scale that our customers benefit from by converging all of their traffic, voice and data (Internet) on to one freeway (T-1).

Q: What is the benefit of a T-1 over DSL or Cable Services?

A: To answer this question, you should first understand the differences between these technologies…

DSL (Digital Subscriber Line) is a distance sensitive product. The further away from the point of delivery, the slower your speed. In some cases, companies are just too far away from the point of delivery to even qualify for services. Most DSL services are asymmetrical, which means the download speed is faster than the upload speed.

Cable: uses a ring topology network to deliver their service typically via coaxial. This means that everyone in your area that signs up services will be on the same connection. Cable companies use an oversubscription method to selling their services. What does this mean? Cable companies determine how many users they think will be connected at any given time, and will only provide enough bandwidth to support this amount of uses. The problem lies when the number of users exceeds what was anticipated by the cable company. Example: If the cable companies sells 50 subscriptions in one area, and they assume that only 10 of the 50 will be connected at any given time, there are typically no problems with bandwidth; however, if 20 users get on the connection, then half of the bandwidth that they assumed would be available, will now be used by the additional users. In addition, like DSL, Cable services are typically asymmetrical.

T-1: This technology incorporates digital service, which takes the distance issue out of the equation. In addition, the service are not shared, therefore the carrier can guarantee the bandwidth. Also, T-1’s are considered the only business class of internet available. Why? T-1 come with Service Level Agreement (SLA’s), these agreements guarantee the customers uptime, latency, and bandwidth. Because T-1’s are not shared, users enjoy the bi-directional bandwidth (this means your download and upload speeds are the same)

To summarize the benefits of a T-1:

1. They are not Shared
2. They are not Distance Sensitive
3. They come with SLA’s that guarantee Latency, Uptime, and bandwidth
4. The bandwidth is bi-directional
5. They are scalable
6. They are the only business class of internet available